Hotel Employee Safety Regulations

Supporting Ontario's Hospitality Industry

Ontario's hotel industry plays an important role in welcoming visitors, supporting tourism, and strengthening our local economy. As Ontario continues to grow as a regional destination, the City is committed to providing resources that support a safe, professional, and welcoming hospitality environment.

The City of Ontario adopted Ordinance No. 3326 to establish Hotel Employee Safety Regulations. This webpage provides resources for hotel operators and employees, including downloadable materials and answers to frequently asked questions.

Hotel Operators

Hotel operators should review the ordinance and ensure applicable requirements are implemented at their property.

Requirements include:

• Providing personal safety devices to covered employees
• Posting required employee notices
• Providing written information about this ordinance to covered employees
• Maintaining emergency response procedures

• Designating trained responders

   

Hotel Employees

The ordinance provides workplace protections for employees who work alone in guest rooms or restrooms.

Employees have the right to:

• Receive a personal safety device
• Report threatening or violent behavior
• Contact law enforcement
• Leave an unsafe work area while waiting for assistance
• Report safety concerns without retaliation