As the situation surrounding Novel Coronavirus COVID-19 continues to unfold, we want to assure you that we are here to help. 


Temporary Outdoor Dining Program for Restaurants and Personal Care Services Program

The City of Ontario has developed a program to allow restaurants to have temporary outdoor dining and allow outdoor personal care services in response to COVID-compliant dining requirements. To ensure and promote public safety, all temporary personal care services outdoor dining spaces for restaurants shall require a permit. Click on the links below to learn more about the program, review the guidelines and procedures and download the application.


County of San Bernardino COVID-Compliant Business Partnership Program

County Expands Eligibility for COVID-Compliant Business Partner Program 
Eligible businesses can now get an additional $1,200 for moving operations outside

San Bernardino County has expanded eligibility for participation in its COVID Compliant Business Partnership Program, while extending the application deadline to October 31, 2020

Among the organizations that can now apply to the program are non-profits with a storefront or physical space; sole proprietors whose business features a corresponding retail space or storefront; and home-based businesses (including home daycare centers) that service customers. (Short-term rentals may also now participate, though at a lower level of funding.)
The County has further modified the program to support small businesses and nonprofits that have incurred expenses moving their operations outdoors. In addition to the original $2,500 provided to participants, the County is now offering $1,200 per business to restaurants and retail stores that have been forced to move outdoors in response to State regulations, such as stores located inside indoor malls, as well as churches, fitness facilities and service businesses.

The program has two primary components: funding of $2,500 for eligible small businesses with one to 100 employees, plus support and partnership for all eligible County businesses that want to become a COVID Compliant Business Partner. Total program funding available is $30 million. To receive funds, small businesses in the County must first demonstrate compliance with State and County public health orders and incorporate safety and social distancing practices in their daily operations.

Once it has been determined that a company is a COVID-Compliant Business Partner, it is issued a “This Business Partner is COVID Compliant” window graphic (designed for public display) that recognizes the business for its commitment to public health and safety. Businesses also gain exclusive access to receive personal protective equipment (PPE) at the County’s wholesale cost.

For more information about eligibility and to apply, go to


Supporting a Safer Environment for Workers and Customers 

As California businesses work to reopen, a new Employer Playbook was released by the State to guide them on how to provide a clean environment for workers and customers to reduce risk.

The playbook includes detailed information on:

  • When and how an employer must report a COVID-19 positive employee.
  • What is defined as an outbreak.
  • Guidance for employers who may be considering whether to suspend operations due to COVID-19 spread in the workplace.

Wearing a mask or face covering is required statewide in public or common spaces. Employers must provide face coverings to workers, or must reimburse workers for the reasonable cost of obtaining them.

Click here to view the COVID-19 Employer Playbook.


Update on Outdoor Services - Hair Salons, Nail Salons, Barbershops, and Other Personal Care Services 

New State guidance clarifies what services you can get outdoors.  Hair Services are allowed, as are services for skin, nails, and massage.  Other Services which require a hygienic environment (tattooing, electrolysis, piercing) cannot be performed outdoors.


Responding to COVID-19 in the Workplace 

This checklist is intended for use by employers experiencing an outbreak of COVID-19 in their workplace. Employers should be proactive and keep in mind that identification of even a single positive case among employees may quickly develop into an outbreak. As outbreak circumstances and work practices vary, employers may need assistance from their local health department (LHD) to plan and coordinate a response to the outbreak that meets the needs of the workplace.

This guidance is not intended for use in managing or preventing outbreaks in healthcare, congregate living settings, or other workplaces where the California Aerosol Transmissible Diseases (ATD) standard applies.

Employers should also consult:

Click here to see information provided by the California Department of Public Health.


New Employer Tax Credits 

The Employee Retention Credit
The Employee Retention Credit is designed to encourage employers to keep employees on their payroll. The refundable tax credit is 50% of up to $10,000 in qualified wages paid to an employee by an eligible employer experiencing economic hardship related to COVID-19. This credit is for wages paid from March 13, 2020 through December 31, 2020.

Leave Credits
The paid sick leave credit and paid family leave credit are available for eligible employers who pay qualified sick leave wages and/or qualified family leave wages from April 1, 2020 through December 31, 2020, and who have fewer than 500 employees.

Click here to view eligibility


City Hall Appointments  

City Hall is now open to the public. Face coverings & social distancing are required. Telephone contact is encouraged.

To schedule an appointment with City Staff for the below, please click here

  • Building Permit
  • Building: Plan Plan Check Submittal / Pick-Up
  • Business License Application
  • City Clerk / Records Management
  • Engineering: Encroachment Permit
  • Engineering: Plan Check Submittal / Pick-Up
  • Fire: Plan Check Submittal / Pick-Up
  • Planning: Plan Check Submittal / Pick-Up 


County of San Bernardino Business Reopening Plan Template

In order to support the safety of employees and customers as the local economy begins to recover with the reopening of businesses from the COVID-19 pandemic, each business shall establish a risk mitigation “Business Operation Plan” (Plan) and shall maintain each plan at their business location.

The Business Reopening Plan template is a checklist intended to provide businesses with the most up-to-date information and guidance as they reopen.

Businesses are encouraged to complete the Reopening Plan, for each business location if applicable. Utilize the Reopening Plan as a guide for staff training and education. It's encouraged that businesses post the Reopening Plan onsite near the front entryway in a location that is visible and accessible to both staff and customers as a way to demonstrate compliance with State and County safety guidelines. Lastly, all businesses should review the plan on a regular basis to ensure that it remains current as guidance is adjusted by the State and County. 

COVID-19 Business Operation Plan Template


U.S. Chamber of Commerce's Guide to PPP Loan Forgiveness

Under the Paycheck Protection Program (PPP) created by the CARES Act, loans may be forgiven if borrowers use the proceeds to maintain their payrolls and pay other specified expenses.

Congress recently changed the rules regarding loan forgiveness. The Treasury Department and Small Business Administration are responsible for updating the application form and instructions for loan forgiveness. You can find the most up-to-date information here.

PPP borrowers must apply for loan forgiveness with the lender that processed the loan.

This guide is designed to help borrowers understand the process by which their loan forgiveness amount will be calculated and the overall approach of the loan forgiveness process.

View Guide

Find Eligible Paycheck Protection Program Lenders


U.S. Chamber of Commerce: Coronavirus Emergency Loans, Small Business Guide and Checklist

The Coronavirus Aid, Relief, and Economic Security (CARES) Act allocated $350 billion to help small businesses keep workers employed amid the pandemic and economic downturn. Known as the Paycheck Protection Program (PPP), the initiative provides 100% federally guaranteed loans to small businesses.

Importantly, these loans may be forgiven if borrowers maintain their payrolls during the crisis or restore their payrolls afterward. 

The administration’s PPP program guidelines can be found at, and the U.S. Small Business Administration's search tool to find a bank that offers PPP loans can be found at

Coronavirus Emergency Loans, Small Business Guide and Checklist


Small Business Paycheck Protection Program

The Paycheck Protection Program provides small businesses with funds to pay up to 8 weeks of payroll costs including benefits. Funds can also be used to pay interest on mortgages, rent, and utilities.

Small businesses and eligible nonprofit organizations, Veterans organizations, and Tribal businesses described in the Small Business Act, as well as individuals who are self-employed or are independent contractors, are eligible if they also meet program size standards.

Information from the U.S. Department of the Treasury


Small Business Development Center COVID-19 Resources for Your Business

Because of vastly changing concerns regarding coronavirus, small businesses across America have been facing extreme adversity for the past few weeks. That is why the mission at the Orange County Inland Empire Small Business Development Center is to ensure the success of small business that have been negatively impacted by this disease and the regulations that have come along with it. Take a look at the Services and Resources to see what you can do to help your business prosper. 

  • COVID-19 Resources Download the The Latest News and Resources - This resource guide provides information and FAQs about Employment Development Department (EDD) resources, SBA’s Economic Injury Disaster Loan Program, their SBDC Finance Center and how they can help your business – and so much more!  Download Now 
  • Restaurant Opening Resource Guide - Read our guide to see what steps you need to take before and after opening your restaurant in order to comply with regulations and maintain your customers and employees safe. Download Now
  • How to Keep Your Restaurant Running and Successful Resource Guide - This guide for restaurateurs will go over some practices that can be implemented to streamline operations given the new reality we’re currently facing. Download Now 
  • 5 Strategies to Keep Your Business Healthy During Interruptions Resource Guide - Take a look at five tips you can implement to keep your business running and healthy during interruptions. Download Now
  • SBA Economic Injury Disaster Loan Resource Guide - The U.S Small Business Administration now has the Economic Injury Disaster Loan (EIDL) available to business owners. This guide will take you through the most frequently asked questions regarding the loan. Download Now
  • COVID-19 Video Guides - Watch the SBDC's step by step video guides on how to complete various SBA forms needed for the Economic Injury Disaster Loan and other topics like driving sales online. Watch them here


San Bernardino County Workforce Development Board COVID-19 Resources

In response to the COVID-19 pandemic, the San Bernardino County Workforce Development Board (WDB) is instituting proactive measures to protect the health and safety of its employees, job seekers, and the businesses it serves.

This resource guide provides links to critical resources and services available to businesses and individuals impacted by the COVID-19 pandemic. The WDB is working closely with its business and economic development partners to gauge specific needs within the county, and will update this information as it becomes available.  Click here for the Resource Guide.


California Coronavirus Response Resilience Roadmap 

Californians have been staying home and saving lives since the start of our statewide stay-at-home order issued on March 19, 2020. These efforts have allowed the state to move forward on our roadmap for modifying the statewide order. 

Industry Guidance for Reopening Businesses

California moved into Stage 2 of modifying the state’s Stay-at-Home order on May 8, 2020. Our progress in achieving key public health metrics will allow a gradual re-opening of California’s economy.

We recognize the impact of economic hardship. We must get our economy roaring once again and put paychecks in people’s pockets. But the risk of COVID-19 infection is still real for all Californians and continues to be fatal.

That is why every business should take every step humanly possible to reduce the risk of infection:

  • Plan and prepare for re-opening
  • Make radical changes within the workplace
  • Adjust practices by employees and help educate customers

Below are Guidelines for businesses to follow, if they’re permitted to open. The goal is a safer, environment for workers and customers. Businesses may use effective alternative or innovative methods to build upon the Guidelines.

Review the guidance that is relevant to your workplace, prepare a plan based on the guidance for your industry, and put it into action. 

When complete, you can post the industry-specific checklist (below) in your workplace to show your customers and your employees that you’ve reduced the risk and are open for business.

Before reopening, all facilities must:

  1. Perform a detailed risk assessment and implement a site-specific protection plan
  2. Train employees on how to limit the spread of COVID-19, including how to screen themselves for symptoms and stay home if they have them
  3. Implement individual control measures and screenings
  4. Implement disinfecting protocols
  5. Implement physical distancing guidelines

Roadmap for reopening businesses

Before re-opening, all facilities must first perform a detailed risk assessment and implement a site-specific protection plan. Adaptations need to be made before Stage 2 workplaces can open – currently that includes modifications like curbside pickup at retail locations. 



The Governor’s Office of Business and Economic Development has compiled helpful information for employers, employees and all Californians as it relates to the cornonavirus (COVID-19) outbreak. Click here to access this site which includes links on how to support employers and employees who are susceptible to the virus’ disruption.


California State Treasurer Fiona Ma's COVID-19 Small Biz Resource List 

California State Treasurer Ma has prepared a resources list for small businesses in light of the evolving COVID-19 situation. Click here for the COVID-19 Resources Page


California Extended Filing Deadline to July 15, 2020 

During this time of need, California individuals and businesses affected by COVID-19 can focus on their health and well-being. Click here to see more details.


IRS Extends Tax Filing Deadline to July 15, 2020 

The IRS moved the national income tax filing day ahead to July 15, three months after the normal deadline for Americans to send in their returns. The IRS has established a special section focused on steps to help taxpayers, businesses and others affected by the coronavirus.  Please see the IRS Website for more details.


Additional Employee/Employer Resources 

Below are links to a variety of sources that may be of assistance to you. We encourage you to review each one. There's a brief description of what you will find before clicking through.

Employment Department

Employment Development Department

Employment-related Q&A for both Workers and Employers

Visit Page
Labor & Workforce

Labor & Workforce Development Agency

Guidance for Employers and Workers, Paid Sick Leave, Family Leave, Unemployment

Visit Page

Internal Revenue Service

Tax Relief and Guidance

Visit Page

Small Business Administration

Economic Injury Disaster Loan Program, SBA Products and Resources

Visit Page

Southern California Edison

Tools & Resources for Businesses

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Centers for Disease Control

What You Need to Know, How to Protect Yourself

Visit Page

California Department of Public Health

Public Health and Guidance

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City of Ontario

City of Ontario

Local actions regarding COVID-19 Coronavirus

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County of SB

San Bernardino County

County actions regarding COVID-19 Coronavirus 

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CalChamber Advocacy

CalChamber News, Federal, State and Local Resources

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US Chamber

US Chamber of Commerce

Resources & Guidelines for Business, Business Preparedness Checklist

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Greater Ontario Business Council

Information & Resources

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